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The Evolving Landscape of IT Managed Services

August 19, 2017

The business landscape today is vastly different from what it used to be a decade ago. Many CIOs and IT managers realize that the commercial backdrop is continually evolving and that a professional IT service provider can help mitigate risk, enhance agility and control costs. Most CIOs consider an IT partner as a value addition to their in-house team, since a professional IT managed service provider also helps reduce the complexity of an organisation’s IT environment.

IT is no longer an overhead expense, it is a business transformation agent

Forces such as globalisation, consolidation and deregulation have driven organisations to realize that business transformation is a must to gain a competitive edge and to maximise shareholder value. Business leaders understand that IT is no longer an overhead expense. On the contrary, it is a business transformation agent that can drive high impact initiatives, which in turn create incredible business value.

IT budgets are scrutinised more than ever before

Today, CIOs and IT leaders understand that the business value of IT needs justification, and that they need to efficiently manage TCO (Total Cost of Ownership) and boost ROI (Return on Investment) on existing investments on technology.

Today, it is difficult to support a modern, global business with a traditional, in-house approach towards IT

Legacy IT infrastructure is simply not enough to face the fast-paced challenges posed by a modern business. Established managed service providers have the skills and experience that is required to serve global companies with world-class, innovative IT solutions that meet the unique business needs of the organisation. These managed service providers often take the responsibility of managing all third-party providers and create a total managed services solution by efficiently taking care of all client relationships.

Integration projects are no longer stand-alone or secluded

A decade ago, IT transformation projects were often secluded from management and operations. However, that is not the case today, as integration projects are no longer stand-alone, as companies understand that it is crucial to implement integration to realise the full value of their investment on technology.

Organisations rely on IT managed services providers to not only manage IT assets, personnel and processes, but also to mitigate risks

Until a couple of years back, organisations used to partner with managed service providers to exclusively manage technology assets, personnel and processes, but the scenario is different today as companies partner with IT service providers to mitigate risks that are associated with a change in the technology environment.

The IT landscape is continually evolving and IT managed service providers are considered as strategic tools and partners who can help boost business agility, conserve capital and control operational costs.

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