“The way I express my thoughts the first time round is almost never the accurate reflection of what I believe.
“In journalism, though, if you say something the first time round and then you call [the journalist] the next day and say, ‘Actually I thought about it and what I really mean is this,’ the journalist will say, ‘Sorry, I got you.’
“What game are we playing? There’s a code of conduct among journalists which is completely out of step with what we know about human nature.”
— Malcolm Gladwell
Likewise, when you deal with a design client, don’t be afraid of contradicting yourself if you say something you later think differently about. There’s a stigma attached to changing your mind. But it shows that you’re thinking, and that’s what you’re getting paid for.
Malcolm Gladwell on criticism, tolerance, and changing your mind.